Return Policy and Frequently Asked Questions

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* Return Policy and Frequently Asked Questions *

Cellular U.S. Shipping Information:
Continental U.S. ORDERS ONLY. We only ship to the Continental United States for $3.95 no matter how large the order. Take advantage of the offer by purchasing multiple items at the same time. We ship out most orders within 1 to 2 business days. Therefore, you typically would receive your order within 5 business days.


What is the refund policy at Cell-Phones1.com?
All requests for a refund must be made within 30 days from the invoice date. NO refund will be issued after 30 days. There are certain products, which, once opened, even if unused, cannot be re-sold as new. Therefore, due to manufacturerís policies, we are unable to issue a refund on open items for the following: Digital Media and items missing UPC Code and/or software. If you return a non-defective item reported as defective, we reserve the right to return the item to you at your cost.


WRONG ITEMS RECEIVED?
In some rare instances, you may receive an incorrect product. This may be due to a mistake on our part and should this happen; we sincerely apologize and ask that you please call us immediately at so we can arrange to have the situation resolved quickly. We will also ensure that we immediately ship the correct item(s) to you promptly.


How do I receive a full refund on an opened product?
We do not offer full refunds on products. All orders if returned carry a $3.95 plus 15% transaction fee charge to cover shipping costs, shipping supplies and restocking inventory. All products should be returned in like new condition. All items must include their original packaging and documentation, as well as any accessories. Also, the item return request must be made within 30 days of the invoice date.


What is an RMA, and is it mandatory to have an RMA number in order to return a product to Cell-Phones1?
RMA stands for RETURN MERCHANDISE AUTHORIZATION. In order to process a return, you must request an RMA from our website by simply clicking on the RMA request link. An RMA will be issued if all return guidelines are met and just as long as the RMA Request is made within our return or warranty period for that specific item. Once an RMA number is issued, it will be valid for 30 days, within which time Cell-Phones1.com must receive the returned products. Please place the RMA number issued to you on ALL boxes containing the returned items. RMA numbers will not be extended, modified or reissued from their original request.


How do I get an RMA (Return Merchandise Authorization) number?
Please do not return any unauthorized items to Cell-Phones1, as they will be refused. How do I acquire a Return Merchandise Authorization number (RMA#)? We ask that all RMAs be requested online for your convenience. Follow the instructions for requesting an RMA and leave a description of the reason you are requesting an RMA. A representative from our returns department will contact you, usually within 48 hours, via email, telephone or fax, to provide your RMA number and return instructions to you.
Please click here to request a RMA number.


To What Address should I ship my return?
Please send qualified returns with RMA numbers to:




May I exchange items returned for a different product?
Currently, we are only offering RMA refunds for replacement for the same item that is being returned. We do not exchange returned items for items that are different from that being returned. If you'd like to return an item, and the return or warranty period hasn't been exceeded, we recommend that you request an RMA Refund, and then simply purchase whichever item you like.


How do I check the status of my RMA?
Please use the form below or call our returns department at . In order to expedite the process, please have your original order number, RMA # and tracking number of the return package available.


How long does it approximately take before I see a refund in my account?
A refund is usually processed within 3-5 business days from the time we receive the return.


I am certain that my return arrived at Cell-Phones1; yet, Cell-Phones1 has yet to mark it as received, why?
The reason for this is usually because it takes 1-2 business days for an RMA to process once we do receive the return. In some cases, we may very well have received a specific return, but it simply hasn't been posted, which is why no information is available to you.


Is it necessary to return each individual accessory when I send in a return, and what should I include with my RMA?
It is required to return all accessories such as packaging, cables, manuals, and documents with your RMA, or your return may be refused.


Please understand that Cell-Phones1.com are not manufacturers of a product, rather, we are resellers and as a result, if a particular item is received defective, we will absolutely refund or replace that item if it meets all criteria and is within the 30 day refund period.


Who pays for the shipping on a defective item or return shipping fees for an RMA?
The customer is solely responsible for any shipping costs incurred to returning a product to Cell-Phones1. We know that if an item is received by a customer as defective, that is not the customers fault, however, that situation is very rare, and we believe that by offering such a wide array of products at exceptional prices, our customers will realize, that in the unfortunate event a defective item is received, paying for shipping the defective item back to us is not unreasonable. Our return policy doesn't differ much from that of a major retailer such as Wal-Mart. If a customer purchases an item at Wal-Mart and later finds it to be defective, Wal-Mart will not credit you should you ship the package back to them. Nor will they reimburse you for your time and gas should you drive the package back. We, at Cell-Phones1.com are very reasonable and will work with any customer to ensure they are happy with their purchase and are completely satisfied from the beginning to the end. Should any unusual circumstances arise, we will do our level best to assure we resolve those issues in the best way we know how.


Will Cell-Phones1.com cross-ship or send replacement products prior to receiving an RMA for the original product?
When an item is to be returned, please see our RMA guidelines. We cannot ship a replacement product, without first, receiving the original via an RMA.


I received an email indicating that the item I am returning is backordered, out of stock, or no longer available. What happens now?
If an RMA item is found to either be out of stock or no longer available, and with our best efforts, if we are unable to obtain the item, you will be notified via email or telephone. If the item is backordered, you will have the option to either wait for us to get stock on that item, and if the item is no longer available, we will issue a prompt refund.


I received an email indicating that the serial number of the item I returned does not match the serial number of the product I originally purchased from Cell-Phones1.com. What now?
We keep very meticulous records on the serial numbers for products we ship to our customers. Sometimes we find that a customer has inadvertently returned an item that does not belong to Cell-Phones1.com. In such a case, the item in question will be returned to the customer with a request to send the correct item.


After the form below is submitted, you will receive an email that gives you an RMA Return Shipping Address with which to ship your returned item(s). The RMA number must be included on the outside label of your shipping box. Our warehouse is not authorized to accept returns without an RMA number on the shipping label. RMA numbers are valid for 30 days from the date of issue.
Customers are responsible for paying all return shipping costs. Any missing, damaged or used products cannot be refunded. Please be sure to include all original packaging and documentation. All RMA requests must be accompanied with a copy of the original purchase invoice or packing slip. This will help us easily identify your returned items, and ensure you get maximum credit. Please attach labels on all products, clearly identifying them with product codes, descriptions, etc., so that they can be easily recognized and identified by our warehouse personnel and to assure you receive proper credit. Unlabeled, unrecognizable products cannot be credited. In some cases, we reserve the right to refuse returns of certain items, should they be returned for incompatibility issues, customer error, or if items are returned after the 30 day grace period. If such returns are accepted, a $3.95 plus 15% restocking fee shall apply. (Other limits and conditions may apply).


To return a product for replacement, please submit the completed form below and allow 2 business days for us to issue an RMA. You will need your invoice or packing slip to complete this form. By completing this RMA form, I agree that a $3.95 plus 15% restocking fee will apply.


Payment Methods and Security:
We accept secure online credit card payments using Visa, Mastercard, Discover, and American Express. Our SSL-enabled web server is enhanced with 128-bit encryption to help keep your information secure. You will see the secure SSL padlock in your browser when you go to check out page in our shopping cart.


Where are we located?
We are located in Melbourne, Florida on the Atlantic coast. When ordering from within the state of Florida 6% sales tax will be added to your order at check out time.


Do you have Questions?
Email us at sales@cell-phones1.com and we will respond within one business day.


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